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The Role of Onboarding Support in Ensuring Success with Kit Builder

Having a 3D customizer on your site is a great tool to help engage and convert your leads to sales. Kit Builder is a powerful and innovative tool that allows users to design and customize products, bringing their vision to life. 

When you add any new platform or software to your site it’s important that you understand how to effectively use it to benefit your business.  Onboarding plays a critical role in the success of these additions to your business.

Understanding and being able to navigate a 3D customizer efficiently is key to making sure you and your clients are getting what you want and need from the software.  We are continually looking for and developing ways to make 3D customization easier and more efficient whilst staying innovative and ahead of the curve. In this blog, we will look at what onboarding is offered here at Kit Builder. It’s our priority to make sure our customers are getting the most from their 3D customizer!

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How Kit Builder Supports Users During Onboarding

Here at Kit Builder, we recognize the value of onboarding and have recently reviewed and changed how we approach this portion of our service. Our goal is to make setting up a Kit Builder as easy and seamless as possible.

When learning any new software it can sometimes seem a little overwhelming, especially when the software is full of amazing features and options. Our onboarding support is set up to reduce this and give our customers an easy, yet comprehensive entry into 3D customization software.

Onboarding Training

Not only will you gain access to training materials as soon as you have access to your own Kit Builder, but we also offer a great series of onboarding training sessions with our dedicated production team. Held weekly, our training takes you through how to set up your first basic product and introduces you to more advanced features as well as how to get your Kit Builder live!

These sessions are interactive and allow you to learn from professionals in real time. You can ask questions throughout and our team is there to help make sure you’re feeling confident.

Your dedicated Project Manager will then also follow up after your training sessions to check in on the status of your Kit Builder so they can see how best to help you go live as quickly as possible.

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Knowledgebase Guides and FAQs

Kit Builder is packed full of features and functionality. Where our onboarding sessions cover getting you started, we recognize different clients have different needs and wants from a customizer and our goal is to make onboarding easy and not overwhelming. With this in mind, we have an extensive selection of guides and tutorials on our Knowledgebase guide. These are easy-to-follow guides that you can follow along with at any stage in your Kit Builder journey. You can go at your own pace and revisit whenever you need!

The Knowledge is full of detailed articles, how-tos, and answers to frequently asked questions. We listen to our customers and are continually adding to the guides on the Knowledgebase!

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Dedicated Support Team

Another way we support clients is with our dedicated support team. Each Kit Builder comes with our basic support package that gives you access to the knowledge base and unlimited bug fixes. However, if you’d like more support with your Kit Builder we have three packages you can choose from that will give you dedicated support hours to diagnose and fix customer product design issues, 2D/3D model issues, or customer configuration issues. This also gives you access to additional virtual training if required. 

To find out more about our different packages check out our handy comparison table!

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Conclusion

Onboarding is vital in ensuring success when using a new product and service. What better way to learn and understand new software than from people who use it every day?  Whether you’re completely new to the 3D customization world or you’ve swapped providers, onboarding can ensure you get the most out of Kit Builder.

At Kit Builder, we’re not just providing a tool—we’re offering the support and guidance you need to succeed.

If you would like to learn more about Kit Builder and speak to our team, please don’t hesitate to get in touch or book a demo.

Or maybe you want to check out Kit Builder today and try it for yourself:

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