Kit Builder – Pro Support


SKU: Professional

Category:


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Description:

What is Included with Kit Builder "Pro" support?
  • All Kit Builder Bug fixes
  • Kit Builder Knowledge Base & Training Video Library
  • Everything that you get with KB Standard Support
  • Diagnose & Fix for:
    • Customer Product Design Issues
    • Customer 2D/3D Model issues
    • Customer Configurations issues
  • Additional virtual training when required.
  • Support Management
Service Level Agreement
  • Support open - GMT 9am – 5pm
  • Response time (4 working hrs)
    • 40 hrs spread over 12 months. (£52.50ph)
      • Until hrs diminished
How to communicate with support
  • Ticket
  • Email
What is Not included with Pro support?
  • Customer Requested KB Feature Upgrades
  • Customer KB Product Design Work
  • Customer 2D/3D KB Modelling Work
Please see Kit builder full terms and condition for support services, in the admin section of your kit builder.
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